I suspect changes are occurring as “Line rental included” is suppressed on some products and not others. I think it could be because my package is still showing as open on their system. Yes, BT are offering a Fibre Home Phone service which gives a digital phone line over FTTP. Plug a phone into the copper line and dial 17070. TV. I know for a fact i selected the right one and when i checked out i qualified for this offer. On their FTTC and G.fast plans, … - edited _____ If you think I helped please feel free to hit the "Thumbs Up" button below. Use our troubleshooter if you’re experiencing slow speed after … 20h44, on BT usually only order an OGEA Product, that’s Broadband and keep your phone line on the Copper Network. my phone is plugged into tel1 on the ONT and works fine. 8h14. Announcements, Guides & Community Updates. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP ONT or via the Public Switch Telephone Network and will be on the traditional phone Socket in your house. You can only access BT Sport in the UK. on BT Sport on BT TV with BT Broadband. BT Sport with BT TV: £15.00 a month. ‎13-02-2020 Is this correct? Mobile. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP … Once FTTP is up and running I can cancel my FTTP with BT AND cancel my phone line with BT? 8h50, on ‎08-02-2020 According to the useless online chat people it will be fibre voice, although it never mentioned it when I ordered it! Is there an external wall behind your TV? ‎08-02-2020 BT Sport with BT … We'll get back to you a soon as your details reach the top of our queue. I placed an order on the 22nd Jan 2020 for Ultra Fast Fibre 250 & added on BT TV at the checkout. I then asked about my google chrome cast and stadia and the advisor stated this is not on your order you must have selected the wrong package. This is used to provide your voice … They won't just slap it in and you're stuck with it. FTTP Phone Line - How does it work? Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. BT Sport App: New 24-month BT Broadband contract required. As you have an ongoing unsolved thread with information which would be helpful to the moderators, I have added this new issue to that thread to  keep things together. ‎01-04-2018 I have asked a moderator to provide assistance, they will post an invite on this thread.They are the only BT employees on this forum, and are based in the UK. B emused BT customers are discovering they cannot keep their landline telephone number when moving onto the provider's “ultra fast” fibre broadband service.. There would still be a phone number associated with your connection even if you do not need it physically connected which is what the engineer was asking. As you have been having so many problems and are no further forward we can pick this up and understand what has happened with your order. As FTTP doesn't need a normal phone line to enter the home as traditional broadband does, EE don't need to offer a landline to get customers connected. However some suppliers want you to pay line rental and take on a phone service (BT Consumer) but again you only pay line rental for the "Phone service" not the FTTP part. 9h57 ‎01-04-2018 Rang Sky yesterday and arranged it all, they are taking over the FTTP … I tested it out when engineer installed it and showed him it was only connected at … Note that I beleve the process is now in 1 stage not two. I’m just a bit confused as to how the voice service setup works. I've been on the plus.net trial since day 1, but still pay line rental with BT. The advisor stated i could only cancel once my BT TV was activated and this was going to be on the 7th February 2020. I don't have a phone as have it purely for broadband purposes. If we need to visit, the engineer will recommend where to put the equipment, but it will speed up your installation if you think about where you want it to go. All I want to do is cancel my TV Package. There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line. 21h01. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do I need to let you know, when that is cancelled so that plusnet don't take my account down when they see the BT line is cancelled? Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) … I am sure anyone who has had it installed maybe able to give you more info. Maximum of 2 devices may be used simultaneously. If you don't have a dial tone on your line after following these steps, please check: Your phone … EE don't have such a service. The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone. Things to bear in mind when considering where's best for your equipment: You maybe able to have them install the equipment near to your TV based on Part 4. 9h26. I called BT and the advisor suggested not signing for the package and let it be returned to them as i was going to cancel the TV pacakge and would not need the You View box. - edited She then placed another order for a Smart Hub to be sent out the next day as this would fit through the post and would not need signing. ‎01-04-2018 There are plenty of those. I would recommend having a look at FTTP Install and the option for I live in a house where there is no Openreach Modem installed. You can only access BT Sport in the UK. Hi i am really unhappy with the service i have so far received from BT. 15h29. Even though I don’t want one. BT Sport on BT TV with BT Broadband. For the Google Stadia, you will be sent an email 30 days after the order completes with a code and link to claim for the free gift. ‎01-04-2018 Its been over a week and i have still not received an email from the gift team. ‎13-02-2020 BT Sport App: New 24-month BT Broadband contract required. Eventually the TV was cancelled but the advisor stated they would have to send an engineer out to install a phone line as this should have been. To phone … Sorry, what’s legacy FTTP? Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. on Alas there are no big savings, in fact with BT … He then said he will add it on so i don't need to worry and i will receive an email in a few days. A couple of days after my order i called up as i wanted to cancel the BT TV i added as i found out that the BT Sport was not 4k HDR on the You View Box. 6. It works out at just £1.60 each when you add all … I see you have managed to send us over your details. 18h52, on ‎01-04-2018 With my order there was a promotion where i would get a Google Chrome cast and Google Stadia. For the second they attempted to move my number over to a BT copper line… on If you've got Fibre to the Home or Fibre Home Phone you'll get a modem, a battery back-up unit and a BT Hub (if you don't have one already). on Openreach has today named the next 51 UK exchange locations where they intend to move way from their old copper-based analogue phone (PSTN / WLR) services and on to a new all-IP network, which will apply in areas that receive over 75% coverage via their Fibre-to-the-Premises broadband ISP network.. Moving away from the old copper line … 19h06, on Now it's done all in one with no customer splice point on the exterior wall. Can anyone help? ‎08-02-2020 With FTTH the phone line is handled by a VOIP service – so it comes down the Fibre line. on Hi everyone, I've just ordered a BT full fibre product as my area has just in the last week been enabled, (late 80s house with existing FTTC copper phone line) and I'm wondering how the phone calls will be delivered, will the existing copper line … ‎01-04-2018 Today I have tried to cancel my BT TV as I no longer want it and the advisor has stated I can’t cancel until a phone line is installed. Until recently if you purchased an ultrafast package from BTover FTTPthen the phone service would have often been delivered via a “Transition Product“, which gives customers both the FTTP line and a … If not and you want the ONT behind it then they’ll have to run the cable over skirting boards and around door frames. On the day of my installation the engineer arrived and installed my fibre. ‎01-04-2018 You’re best of having your NTE next to the ONT as well otherwise you’ll have a secondary cable trailing to the window ledge your sockets currently on. It also takes engineers away from those with a genuine problem. ‎13-02-2020 You will get a computer voice telling you the phone number of this line. Cheapest/easiest option will be to ask BT to add on a suitable calling package and plug in a phone … ‎13-02-2020 Finally decided to move my FTTP from BT to Sky but I’m now a little confused about the phone line, wondered if anyone else has done this and can advise please? Got the BT FTTP 900mbps package over a week ago but its barely any faster than my old FTTC package from plusnet! if the tel1 light is green, plug the phone into tel 1 then dial 142599 between 8.30am and 4pm and listen to the message 0 Ratings 9h10. I’ve just ordered FTTP Infinity 2 which will be supplied overhead from the telephone pole across the road. Can anyone help as to why i have still not received an email? BT Consumer don’t offer a Data Only Service so you pay for the phone service whether you use it or not. 8h44. Some BTC customers use copper wire for the phone and some use the FTTP … 8h00 ‎01-04-2018 If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. Your fibre home phone service should now be up and running. Explain to him/her what you want, they're a good bunch and will do their best for you. Can I cancel BT phone line? I had the same setup in the previous property I used to rent. 9h59. New Broadband customer? BT Sport. ‎13-02-2020 11h17, on The "I want what I pay for" types when their service isn't   actaully actually affected but for the speed test result. ‎13-02-2020 on BT Sport App Only. on See: Private messages, on Your friend will be paying line rental to BT as they don’t offer FTTP without line rental unlike other providers such as Zen. I appreciate its complex as BT has FTTP on demand and rollout-conversion where FTTC and FTTP … Also with regards to the phone line is this required as my fibre is already setup and tv order cancelled but its still showing as an active order when i track my order. When i asked about phone line he stated it wasn't required for fibre. Calling features for your BT phone line Choose from call diversion, call waiting, ring back when free, call-barring, 3-way calling, reminder call, and call sign. - edited ‎08-02-2020 ‎01-04-2018 When I asked do I need a phone line he said no. The install tech will ask you first where you want things, he/she will try to do what you need or advise accordingly. 19h32, on The BT web site is currently confusing in FTTP Post Code areas. 3. That number should be on your order, which may be waiting to close. If this isn't required, then what do I need in order to stay and keep the FTTP … The main reason for moving everything over to fibre was our copper line is in very poor … Re: FTTP and phone line. I was passed from one advisor to another trying to cancel the TV. Your broadband speed can vary for the first 10 days after connection as your line adjusts. 15h28 Sorry for the problems you've been having. 19h23. Once all that is set up, Plusnet FTTP trial works fine for £22.49 a month, with no phone … 13h19. Once the PSTN is retired then … "Legacy" FTTP is what Openreach engineers refer to as the the way FTTP was supplied originally in a 2 stage process. ‎14 Nov 2020 03:34 PM When you put the order in for FTTP did you not have to give a landline number, even though you don't have to use the landline this is how your service provider knows their is a broadband service on the line. Thanks for that info Starwire, I happened to talk to The FTTP retail sales team today on 0800 587 4787 but I got someone who seemed to know nothing about FVA and number porting, or maybe was reluctant to tell me anything as we are just waiting for our FTTP … My Smart Hub and You View was going to arrive to my address on a day when i would not be home all day to sign for the package. Not just with BT but all ISP's. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The BT OpenReach modem has a phone line cable which would usually be connected to the phone. We are with BT so when FTTP became available to order we moved everything over to it, including the phone line. 24 month contract. The next day i spent over an hour on the phone once again trying to cancel my BT TV. Check what's available at your premises with our availability … Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message. The installer will usually just strip away the Copper Pair off the Hybrid Cable and Joint it to … 7h49. Openreach fibre modem. I need it to be faster than I’m used to (1mb/s if I’m lucky) but I’d rather it looked tidy! on 21h13. As its FTTP fibre, do I actually need the phone line? The pair is still connected to the exchange, which means you could order a new … I had two orders cancelled by BT – the first because they couldn’t move my Sky number on to a VOIP fibre line. I have had to make numerous phone calls and my question is still not answered! When i stated the Openreach engineer stated i didn't need one the reply was some contractors do this. ‎01-04-2018 ‎01-04-2018 13h45. Re: Confused about phone line with Full Fibre FTTP package @iniltous You are almost correct there. Re: Phone Line Required for FTTP? You do need a phone line with your broadband. I had my fttp installed yesterday by the engineer. Maximum of 2 devices may be used simultaneously. Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Announcements, Guides & Community Updates. If there is a copper connection then that will remain for the phone line. Numerous phone calls and my question is still showing as open on their system stage process Consumer don ’ offer... ‎01-04-2018 20h44, on ‎01-04-2018 18h52, on ‎01-04-2018 19h06, on ‎01-04-2018.. The right one and when i checked out i qualified for this offer Ultra Fast fibre 250 & on! 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Fibre 250 & added on BT TV was activated and this was going to be on your,! Consumer don ’ t offer a Data only service so you pay for the number! ’ re experiencing slow speed after … Plug a phone as have it purely for purposes. As to how the voice service setup works … Plug a phone.!

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