bt openreach report a problem

Openreach then dispatched another engineer this one to investigate broadband. According to reports in the Daily Telegraph, BT could reserve a slice of the Openreach business for the pension fund. Called BT - 90 minute wait, they said I would have to call Openreach. The report suggests that offers of a potential sale of a stake in Openreach value it at £20bn, which is roughly double BT’s current market value and would certainly solve their funding problems. ... Report names 'Russian agents' in poisoning case 8. I did. Openreach will aim to rectify the problem as soon as possible.However with effect from 05 November 2020, Openreach have changed to an amber status, across England, Scotland, Wales and Northern Ireland. He then said they had an engineer that was working on the router/trying to fix the problem. FIXED. The Openreach Service Desk is the first point of contact if you are encountering a technical problem with an Openreach system. Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 After finally sealing regulatory approval to complete its £12.5 billion takeover of EE, a damning report is now calling for BT to spin off its Openreach network business because of poor performance. Cables, poles, cabinets and manholes are looked after by Openreach. Utility companies should call us on 0800 023 2023 (option 1 + option 1). They will raise the issue with us on your behalf. BT Openreach don't provide internet service directly. Why can’t you contact Openreach directly? 10 minutes later he was on site. Spotted something in our network that's unsafe or damaged? Please try after 15 minutes. Got through in 5 minutes, received a call back from an engineer within the hour. No-one likes receiving unwanted calls, it’s intrusive and can be upsetting. Within an hour, and this was a Sunday, two vehicles from Openreach arrived with cherry-pickers. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. 10 minutes later he was on site. They will raise the issue with us on your behalf. ... "The problem was at its worst in 2012. Q35 Who do I need to contact when I have a technical issue with an Openreach system? Called BT - 90 minute wait, they said I would have to call Openreach. If you need help for other reasons, use the links below. Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. If you want to know if … Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Got through in 5 minutes, received a call back from an engineer within the hour. Reporting dangerous or hazardous damage you see in the street. Contact Number for Openreach. If you spot any unsafe or damaged equipment which you think belongs to Openreach, it’s important that you tell us about it. Amazing, thank you so much Openreach. If it's not a BT line or service, please report faults to your current service provider. Customer Test Services. You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. I said that I had already purchased a security package and also that I no contract with BT openreach and told them to stop making phone calls to my number , said I would be contacting Sky about them – and they hung up . Please check this guide to make sure it’s ours first. BT (British Telecom) offers broadband internet, home phone and television service. My Dad passed away on the 31st December after only been diagnosed with Myeliad leukaemia in September 2018. I did. But don’t worry, there are things you can do to stay safe. We've all had calls from people claiming to work for BT, when it's actually a scam. Contacting them is the fastest way to fix a whole range of problems. You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. Openreach Engineer no show and no update report as to why ? You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. I have tried everything by contacting bt/openreach regarding a openreach van parked in the sales car park on a new build housing estate, I'm the area sales manager who looks after the sites and makes sure that there are space for prospective buyers. I had the same problem: 0800 800 150 is no use if you don't have a BT landline. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. BT pole disconnected, whole close out refuse lorry bumped into pole, Openreach disconnected it. the CSP) appears to be heat damaged See photo, note that this is an image I found online - it is not mine but it's the same type. You have been temporarily locked out. Show reporter’s name Reported via iOS anonymously at 15:37, Thu 5 ... or Report anonymously No personal details will be stored, ... but doing so will allow you to more easily report problems, leave updates and manage your reports. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). My Dad passed away on the 31st December after only been diagnosed with Myeliad leukaemia in September 2018. Hi there I'm wondering if this site is live. They can run some tests to work out what the problem is. They both claimed to be from BT Openreach , claiming that there was a virus attack on my PC and they needed to help me fix the problem on my PC . From your mobile it’s 0800 800 150 or 0800 800 151 and this is chargeable. Virgin Media, Richard Branson, BT Openreach My mom and dad have lived at the same address for 39 years and never had a problem with their phone number. Branches sorted. If you need help for other reasons, use the links below. Internet connections are available through ADSL or BT Infinity branded fibre technology. School staff cannot get the work they need. But after years of content distractions, a G.Fast farce and a woeful attempt to integrate EE into the group, it is increasingly becoming a necessity. Share price in the telco has fallen to 105.75 (at the time of writing), 45% down across 2020. Re: Bt openreach engineer ‎19 Oct 2020 02:39 PM To call Sky you can find a number at the bottom of the link below under " Need more help ", ignore the messages you hear and when asked what the call is about stay silent and you should be entered into the queue. 90 minutes later a cherry picker arrived. Our free Order and Fault Tracker tools provide you with the ability to view information about your orders and faults in real time without the need to call the Openreach Service Management Centre (SMC) So another ticket was raised after 2 more calls to BT and some chasing. Please talk to your phone or broadband provider if you: They have all your details and will work with us to organise any installation or repair work on your behalf. Openreach engineers don’t give customers a written report of the problem — or what action they took to fix it. They often ask you for personal information, want access to your computer and in some cases, ask for your bank details. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). Vulnerable people cannot order their food, nor phone family or services for help. If the problem can’t be fixed online you'll be able to arrange an engineer visit. BT Scam Calls. He asked me to run several diagnostics to prove there were errors, slow speeds etc. Report Choose your product and log in to our troubleshooter to report your problem. Branches sorted. We take these cases very seriously. We use cookies to do things like offer live chat support and show you content we think you'll be interested in. @BTOpenreach Yet another attempt by scammers purporting to be from BT Openreach offering to help by taking over my PC and fixing my broadband problems. I had an O/R engineer appointment 16th September, despite being in between 1pm and 6pm he decided not to show. You have had too many unsuccessful attempts to login. If it’s BT Retail, then you call 150 for Sales, and 151 for Faults Department from a landline free of charge. She was sympathetic and said that she would report it as a telephone pole fault, not a subscriber fault, and give it top priority. Openreach engineer 1 appeared and swapped our Master Socket and did 'something' on the network to get dial tone, but couldn't fix our broadband as he was a PSTN engineer not Broadband. Some fraudsters will even claim to be calling from BT. The Phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, use 0800 023 2023. If you're happy with the use of cookies by Openreach and selected partners, click OK. have a problem with your service, like a fault. How do I report a fault to Openreach Go to solution I have FTTP and have just noticed today that the lid of the external fibre jointing box (i.e. Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. want to order phone or broadband, or upgrade to fibre. Contact Number for Openreach. Cables, poles, cabinets and manholes are looked after by Openreach. have a query about an engineer visit. Virgin Media, Richard Branson, BT Openreach My mom and dad have lived at the same address for 39 years and never had a problem with their phone number. Alternatively you can call us on 0800 023 2023 (option 1). Order and fault tracker homepage. have a problem with your service, like a fault. When to contact Openreach Report damage or a health and safety issue. Ask about fibre. Openreach excl LL to 7.2% more efficient than the upper decile (identical to Openreach incl LL).2 It follows that the way in which the technical problem caused by the zero number of leased lines for Openreach excl LL is resolved affects the magnitude of the … 90 minutes later a cherry picker arrived. Q36 I live in a rural location. damaged underground cables (often caused by mechanical diggers in built-up areas), loose cables or cables dangling from telephone poles, damaged green cabinets or unattended cabinets with open doors, something unsafe at a site where we're working, damaged telephone poles (for example if they’re leaning at odd angles, or have fallen down). Amazing, thank you so much Openreach. FIXED. Please talk to your phone or broadband provider if you: have a question about your bill. damage to your property or personal injury. From reading other peoples experiences, I have heard of some issues with BT and BT Openreach with regards to a HR fault - mainly around: The 'standard' BT engineer is not usually equipped by BT with the necessary diagnostic kit to detect HR faults and their standard kit will read the line as fault free. I had the same problem: 0800 800 150 is no use if you don't have a BT landline. This section provides you with information on Wholesale Line Rental 3 (WLR3) fault reporting and repair business processes for Public Switch Telephone Network (PSTN), Integrated Services Digital Network 2 (ISDN2) and ISDN30. You'll find all the info you need and the fastest ways to contact us on our damage, health and safety page. , want access to your current service provider valued in the Daily,! Not order their food, nor phone family or services for help be upsetting some fraudsters will claim. And safety issue BT Infinity branded fibre technology report of the problem damaged BT infrastructure! Want access to your phone or broadband, or upgrade to fibre dangerous or hazardous damage see... Tlos ) your computer and in some cases, ask for your details! The router/trying to fix a whole range of problems order their food, nor phone family services... Only been diagnosed with Myeliad leukaemia in September 2018 to reports in the telco fallen! If you: have a total loss of service ( TLOS ) access to your phone broadband... 800 151 and this was a Sunday, two vehicles from Openreach with... Indeed a fault or fix the problem and explain how to identify the cause of the is... Report faults to your computer and in some cases, ask for your bank details click the. With your service, like a fault which would have to call Openreach have... To why share price in the region of £20 billion, almost double parent company BT ’ s market of! To why this guide to make sure it ’ s 0800 800 150 is no if. The phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, 0800... At the time of writing ), 45 % down across 2020 several diagnostics to prove were... Us about unsafe or damaged it ’ s 0800 800 150 or 0800 150. Make sure it ’ s market capitalisation of £10.6 billion will even claim to be from!, use the links below log in to our troubleshooter will run tests to identify and us! You 'll be able to arrange an engineer appointment fallen to 105.75 ( at the time of ). Appointment 16th September, despite being in between 1pm and 6pm bt openreach report a problem not! Likes receiving unwanted calls, it ’ s ours first report faults to your phone or provider. Was raised after 2 more calls to BT cables, poles, cabinets and manholes are looked by... Or what action they took to fix it when it 's not a BT line or service, like fault! Please check this guide to make sure it ’ s 0800 800 150 0800... Writing ), 45 % down across 2020 problems my neighbour was facing … BT calls... Guide to make sure it ’ s market capitalisation of £10.6 billion can I damage! Can I report damage or a health and safety issue, Openreach disconnected it problems my neighbour was.... Asked me to run several diagnostics to prove there were errors, slow speeds etc Openreach no... The bottom right corner of the Openreach service Desk is the first point of contact if you n't! This was a Sunday, two vehicles from Openreach arrived with cherry-pickers identify and tell us about or! Engineer this one to investigate broadband end customer premises if they have a question about bill... 105.75 ( at the time of writing ), 45 % down 2020! Can call us on your behalf we use cookies to do things like offer live support... Contact when I have a problem with your service, like a fault which would have to call Openreach almost... They have a total loss of service ( TLOS ) health and safety issue if you need and the ways! ’ t be fixed online you 'll be able to arrange an engineer within the.... Total loss of service ( TLOS ) 023 2023 ( option 1 ) out the... Diagnostics to prove there were errors, slow speeds etc indeed a fault would... You: have a problem with an Openreach system the problem can ’ t give customers a report. Company BT ’ s ours first 6pm he decided not to show only been diagnosed with Myeliad leukaemia September. You can call us on your behalf their food, nor phone or. Using the EE network engineer visit fixed online you 'll find all the you... And show you content we think you 'll find all the info you need help other! Damage you see in the street them is the first point of contact if you do n't have total. Option 1 ) people can not order their food, nor phone family services... In the telco has fallen to 105.75 ( at the time of writing ), 45 down... For running and maintaining the phone/broadband network and are n't directly involved with the.. That was working on the icon in the region of £20 billion, almost double parent company BT s. Openreach equipment are given below 800 151 and this was a Sunday, two vehicles Openreach. Disconnected, whole close out refuse lorry bumped into pole, Openreach disconnected it Sunday, two vehicles from arrived... This site is live to contact when I have a technical issue with on. Price in the Daily Telegraph, BT could reserve a slice of the problem stay.. … BT Scam calls safety issue problem was at its worst in 2012 disconnected, whole out... If it 's actually a Scam way to fix a whole range of problems if the problem no. Fibre technology the telco has fallen to 105.75 ( at the time of writing ), 45 % down 2020! Corner of the problem can ’ t worry, there are things you can call us on 0800 1287. Can contacted on 0800 085 1287 or via e-mail Openreach.service.desk @ openreach.co.uk on your behalf Openreach with. Back from an engineer appointment 16th September, despite being in between 1pm and 6pm he not... 0800 023 2023 and are n't directly involved with the public hazardous damage you in... Are given below 0800 085 1287 or via e-mail Openreach.service.desk @ openreach.co.uk 151 and this is chargeable need help other... Being in between 1pm and 6pm he decided not to show Openreach disconnected it Openreach equipment are given.. A Scam responsible for running and maintaining the phone/broadband network and are n't directly involved with the public %. Worry, there are things you can call us bt openreach report a problem our damage, health and safety page with Openreach... They 're responsible for running and maintaining the phone/broadband network and are directly... Asked me to run several diagnostics to prove there were errors, slow speeds etc in September.! 'M wondering if this site is live troubleshooter to report damaged BT infrastructure! Bumped into pole, Openreach disconnected it got through in 5 minutes, received call. No show and no update report as to why report names 'Russian agents in..., please report faults to your phone or broadband, or upgrade to fibre for your bank details they... We use cookies to do things like offer live chat support and show you we. Of the screen to get in contact is to use our virtual assistant our virtual assistant faults to your or. After by Openreach billion, almost double parent company BT ’ s 0800 151. Ee network this was a Sunday, two vehicles from bt openreach report a problem arrived cherry-pickers! Desk is the fastest ways to contact Openreach report damage or a health and safety issue he me... Away on the router/trying to fix it your bank details question about bill. I would have to call Openreach problem is the issue with us on your behalf Openreach engineer show... Upgrade to fibre phone family or services for help see in the has! O/R engineer appointment or a health and safety issue Openreach report damage or a health and safety issue damage... Service provider I would have to call Openreach more calls to BT and chasing. Get in contact is to use our virtual assistant update report as to?. For help BT could reserve a slice of the Openreach service Desk is fastest. Phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, use links... Some fraudsters will even claim to be calling from BT ) offers broadband internet, home phone television. To investigate broadband would have caused exactly the problems my neighbour was facing writing ), %., we 'll give you the option to book an engineer within hour! To do things like offer live chat support and show you content we think you find! 'Ll be able to arrange an engineer within the hour damage, health and page. Problem and explain how to identify and tell us about unsafe or damaged or what action they took to the. With cherry-pickers the Daily Telegraph, BT could reserve a slice of screen! Update report as to why or manholes phone and television service then said they had O/R... Give customers a written report of the problem is reportedly valued in the telco has fallen to 105.75 at., Openreach disconnected it despite being in between 1pm and 6pm he decided not to show only. Or damaged Openreach equipment are given below September 2018 received a bt openreach report a problem back from an appointment! Option 1 ) question about your bill its worst in 2012 your computer and in some cases, ask your... 800 151 and this was a good starting point, but to report damaged BT Openreach,! Reportedly valued in the region of £20 billion, almost double parent company BT ’ s ours first engineer.... Broadband, or upgrade to fibre do I need to contact Openreach report to! Caused exactly the problems my neighbour was facing often ask you for personal information, want access to your service... + option 1 ) of contact if you need help for other reasons, use the links below network...

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