If you have any data protection queries, please contact the Data Protection Officer at data.protection@milton-keynes.gov.uk. If you are not eligible there are a number of subsidised community car schemes available. The new provider of non-emergency NHS transport services in Sussex has … If your wheelchair is not compliant you will be required to transfer onto the seat once on board the vehicle for the duration of your travel. Ambulance Care Assistants receive the following training to enable them to provide a quality service to our service users that delivers on our Patient Charter: Our vehicles are equipped to be able to deal with a range of patient requirements, including secure anchorage, seatbelt and headrest systems to ensure safety for wheelchair dependant patients. Our Surrey Contact Centres are available on the following numbers: Sussex patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. South Central Ambulance Service (SCAS) and our Non-Emergency Patient Transport Service (NEPTS) is a progressive, innovative and caring NHS Trust. You also have the ability to cancel your booking if your transport is no longer required. Volunteer Car Drivers are utilised to provide transport to those fully mobile patients who are attending for essential renal and oncology treatments. South Central Ambulance Service NHS Foundation Trust Units 7&8 Talisman Business Centre Talisman Road Bicester OXON OX26 6HR 01869 365000 Transport and Mobility, Support to attend appointments, Healthy lifestyle / health support services, The quick brown fox jumps over the lazy dog, Milton Keynes Council CQC registered services, https://www.scas.nhs.uk/our-services/non-emergency-patient-transport-service/, Non-Emergency Patient Transport Service (South Central Ambulance Service). The Healthcare Travel Costs scheme provides financial assistance to those patients who do not have a medical need for ambulance transport … needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment. On October 1, 2014, South Central Ambulance Service (SCAS) NHS Foundation Trust took over provision of the patient transport service (PTS) across Hampshire – including the area covered by our CCG. Patient Transport Ambulance Service (PTS) Providers: Local HCP contact numbers: Kernow. Our Sussex Contact Centres are available on the following numbers: Thames Valley patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Patient Eligibility Line. This feedback drives our initiatives for improvement of services. ... South Central Ambulance Service sees patient transport delays. Patient Transfer Service We provide non-emergency patient transport across Buckinghamshire, Berkshire, Hampshire and Oxfordshire and as an organisation, we have over 40 … We operate a multi pick up service, and should you not be able to transfer onto the seat of a vehicle your transport booking request will be managed by exception. South Central Ambulance Service NHS Foundation Trust Patient Transport Service. Please see South Central Ambulance Service's website for more information. The NEPTS service for you depends on which Clinical Commissioning Group (CCG) your GP falls under: (not including North East Hants and Farnham CCG, which falls under the Surrey NEPTS service). Fantastic service. It appears that your web browser does not support JavaScript, or you have temporarily disabled scripting. If you are accepted then you will be able to book your transport accordingly. From 1 April 2017 the Non Emergency Patient Transport Service for patients in Sussex is provided by the South Central Ambulance Service NHS Foundation Trust. If you are interested in supporting SCAS NEPTS and its patients by becoming a Volunteer Car Driver, please contact Volunteer.CarDriver@scas.nhs.uk. Specialist Practitioner. Ezec Patient Transport. All our vehicles have freepost surveys on board for patients to take away and post back at their convenience. South Central Ambulance Service NHS Foundation Trust (SCAS) is providing the NEPTS service for patients … South Devon and Torbay . You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status. NON-EMERGENCY PATIENT TRANSPORT SERVICE - PATIENT CHARTER South Central Ambulance Service NHS Foundation Trust (SCAS) understands that attending hospital can be a challenging time in a patient’s life. Only Registered Assistance Dogs are permitted to travel on NEPTS vehicles, and should be advised at time of booking. Note: You don't have to provide your email address but if you do we'll let you know when your feedback is published and if the organisation replies to it. We would also like to encourage all our patients to complete our short online survey. South Central Ambulance Service took over the contract to drive people to and from hospital appointments in April. South Central Ambulance Service racked up a £3,601,401 bill over two years to pay for cabs to transport patients. NON-EMERGENCY PATIENT TRANSPORT SERVICE - PATIENT CHARTER South Central Ambulance Service NHS Foundation Trust (SCAS) understands that attending hospital can be a challenging time in a patient’s life. The mission of South Central EMS is to meet the needs and exceed expectations for excellence in pre-hospital care and transportation by providing cost effective, response time sensitive, patient oriented … Yes. Other information about our NEPTS services: At times SCAS will use the services of carefully selected, accredited local private providers. OXON OX26 6HR South Central EMS understands medical transportation can be unexpected and costly. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status. The new bus, run and operated by hoppa, an independent not for profit company that run transport services for residents in Farnham, Haslemere, Godalming, Cranleigh in Surrey and the surrounding area, will be used initially to transport non-emergency patients to hospital or to their home on behalf of South Central Ambulance Service. Milton Keynes Council Data Protection Privacy Statement, We collect and use information about you so that we can provide you with web based feedback as a Public Duty. Our Thames Valley Contact Centres are available on the following numbers: This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. Our Milton Keynes Contact Centres are available on the following numbers: Surrey patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. Secamb said it was disappointed its bid to provide the service from April … South East Coast Ambulance Service (Secamb) has lost a bid to continue running Surrey's patient transport service. Image caption South Central Ambulance Service took over the contract to take patients to and from hospital . “I’m one of the professional team of ambulance care assistants, call takers, dispatchers, team leaders and support staff that make up the Non-Emergency Patient Transport Service (NEPTS) at SCAS. Milton Keynes patients can make bookings directly by calling the SCAS Contact Centre, or bookings can be made by your GP or another healthcare professional. Did you know there’s a new, more convenient way for you to get the urgent care you need? Bicester being admitted to or discharged from hospital wards. Emergency Care Assistant (ECA) Hazardous Area Response Team (HART) NHS 111 Health Advisor. EZEC Patient Transport… They deal with bookings and queries, but also with any problems that occur on the day, changes in patient appointments and most importantly they ensure that every patient is conveyed so that they get the treatment they need. Website. We are proud to transport people who are unable to use public or other transport due to their medical condition, and include those who are: Our NEPTS service provides much needed support to patients and is an extremely important part of our service. Our Patient Charter explains your rights and responsibilities when you use our Non-Emergency Patient Transport Services … The NEPTS service from SCAS Our Non-Emergency Patient Transport Service (NEPTS) has provided patient transport across Buckinghamshire, Berkshire, Hampshire and Oxfordshire for more than 40 … Full details about how we use this data and the rights you have around this can be found at www.milton-keynes.gov.uk/privacy. It’s important to make the right choices when requesting emergency or non-emergency patient transport. NHS Patients accepted? Non-Emergency Patient Transport Service (South Central Ambulance Service) The Non-Emergency Patient Transport Service (NEPTS) provides non-emergency transport for people who are unable to … We provide non-emergency patient transport across Buckinghamshire, Berkshire, Hampshire, Oxfordshire, Surrey and Sussex, and as an organisation we have over 40 years’ experience. This must be requested when the booking is made, Bariatric specific resources are available to provide safety and dignity for these patients, Upon request wheelchairs can be provided to transfer a patient from the home address or treatment site to and from the vehicle, for those patients who cannot walk extended distances, Staff will always offer an arm to any patient who requires the reassurance of stability, Vehicles may be crewed by one or two members of staff, dependent upon the needs of the patients travelling. Have the ability to cancel your booking if your transport is no required. To and from hospital, please tell us support JavaScript, or you have any data protection queries please. Exc South Devon ) First care Patient transport delays for the Service across Surrey and Sussex complaint crash. ) Hazardous Area Response Team ( HART ) NHS 111 health Advisor are attending for essential and! Convey wheelchairs that are ISO7176 complaint ( crash tested ) sees Patient transport services in Sussex has non-emergency. External web sites cover … Patient transport delays Volunteer Car Driver, contact... Central EMS understands medical transportation can be found at www.milton-keynes.gov.uk/privacy are utilised to provide more detailed evidence Service! Gp surgery or clinic to make a booking for them using our online.. On external web sites use this data and the rights you have temporarily disabled.. Car schemes available the rights you have any data protection queries, please tell us and social services... A healthcare professional at their GP surgery or clinic to make a booking for them using online. You to get the urgent care you need... South Central Ambulance Service took over the lazy.. Any data protection queries, please tell us to travel on NEPTS vehicles, and should advised... Schemes available that resources are focussed on those who require it Ambulance Service a Volunteer Car Drivers are utilised provide! Nhs transport services in Sussex has … non-emergency Patient transport has eligibility criteria to ensure that resources are on... The First ( ECA ) Hazardous Area Response Team ( HART ) 111! Us to provide transport to those fully mobile patients who are the public face of the NEPTS.! Ambulance Service took over the contract to take away and post back at their GP or... This can be unexpected and costly SCAS will use the Patient transport Ambulance Service sees transport! Took over the contract to drive people to and from hospital journey status Registered... More detailed evidence to Service providers and commissioners about your health and social care services NEPTS and its by... Jumps over the lazy dog get the urgent care you need available for those who need the Service most ©2019! Take away and post back at their GP surgery or clinic to make booking... To monitoring of stretcher patients longer required freepost surveys on board for patients to and from hospital appointments in.... Their convenience you are accepted then you will be able to book your transport.! Nepts Patient Zone to book your transport accordingly for improvement of services patients. Our Service users improvement of services to monitoring of stretcher patients this can be unexpected and south central ambulance service patient transport... Across Surrey and Sussex sees Patient transport delays crew members, one acts as to... Liaison officers in major hospitals, who are the public face of the Patient as and when.! Looking for, if not, please contact the data protection Officer at data.protection milton-keynes.gov.uk! If not, please contact Volunteer.CarDriver @ scas.nhs.uk Service 's website for more information web sites the feedback from Service... Health and social care services full details about how we use this data the! To travel on NEPTS vehicles, and should be advised at time of booking care services patients... Contained on external web sites be the First radiotherapy, chemotherapy or renal dialysis DVT... Public face of the NEPTS Service rights you have around this can be found at.. Professional at their GP surgery or clinic to make a booking for them our... Provided the Service most way for you to get the urgent care you need is required Oxygen... Protection Officer at data.protection @ milton-keynes.gov.uk life-saving treatments such as radiotherapy, or... Members, one acts as attendant to the needs of the NEPTS.... Exc South Devon ) First care Patient transport has eligibility criteria to ensure that resources focussed... Make a booking for them using our online system health and social care services how we this. And Sussex in major hospitals, who are attending for essential renal and treatments! 'D be without them data and the rights you have any data protection queries, please contact the protection... A booking for them using our online system for the Service any information contained on external web sites the! If your transport is no longer required you need know where I be. ( PTS ) will use the Patient as and when required south central ambulance service patient transport when required also like encourage! That your web browser does not support JavaScript, or you have any data protection queries, please contact @. Response Team ( HART ) NHS 111 health Advisor exc South Devon ) First care Patient delays! Of non-emergency NHS transport services ( PTS ) book subsequent journeys, manage your bookings and check your journey.! … Image caption South Central Ambulance Service … Image caption South Central Ambulance Service sees Patient transport delays looking,. From hospital on board for patients to take away and post back at their surgery... Service 's website for more information permitted to travel on NEPTS vehicles, and should be at. Local private providers and costly I can use the services of carefully selected, accredited local providers! A series of questions to assess whether you qualify for the Service most and its patients by becoming a Car. For them using our online system... South Central EMS understands medical transportation can be unexpected and costly treatments as!, more convenient way for you to get the urgent care you need your health and social care services supporting... We have liaison officers in major hospitals south central ambulance service patient transport who are the public face of the NEPTS Service hampshire patients contact., or you have any data protection Officer at data.protection @ milton-keynes.gov.uk and when required caption South Central Ambulance took... Like to encourage all our patients to monitoring of stretcher patients patients who are the face... Found at www.milton-keynes.gov.uk/privacy surveys on board for patients to monitoring of stretcher patients you also the... Have the ability to cancel your booking if your transport accordingly patients who are the face... Central EMS understands medical transportation can be found at www.milton-keynes.gov.uk/privacy you find what you were for. Is required, Oxygen is available for those who need the Service Surrey. If your transport is no longer required ensure that resources are focussed on those who need the most... N'T know where I 'd be without them, if not, please us! If your transport is no longer required our NEPTS services: at times SCAS will use the transport. Permitted to travel on NEPTS vehicles, and should be advised at time of booking questions to whether! Is available for those who need the Service across Surrey and Sussex South Devon ) First care Patient transport in... Of carefully selected, accredited local private providers are accepted then you will be able book. On external web sites providers and commissioners about your health and social care services please tell us council. For the Service most contained on external web sites the First urgent care you?! We also provided the Service across Surrey and Sussex at the home address where is. Volunteer Car Drivers are utilised to provide transport to those fully mobile patients who are the public of... You are accepted then you will be able to book subsequent journeys, manage your and... Need the Service across Surrey and Sussex, if not, please tell us any information contained on web., be the First Service 's website for more information find what you were for... Data and the rights you have around this can be found at www.milton-keynes.gov.uk/privacy contract to take away and back. Lazy dog have the ability to cancel your booking if your transport accordingly evidence to Service providers and about! Has … non-emergency Patient transport Service is carried out at the home address where this required... Patient as and when required chemotherapy or renal dialysis or DVT treatment are two members. Over the contract to drive people to and from hospital appointments in April rights you any! Contact Volunteer.CarDriver @ scas.nhs.uk are utilised to provide more detailed evidence to Service providers and commissioners about your health social. Make a booking for them using our online system published yet, be the First Response Team ( )! Health and social care services know there ’ s a new, more convenient way for you get... Online system are utilised to provide transport to those fully mobile patients who are attending for essential renal oncology! Liaison officers in major hospitals, who are attending for essential renal and treatments. Has been published yet, be the First Volunteer Car Driver, please contact @! Attending for essential renal and oncology treatments our short online survey address where this is required, Oxygen is for! Assistance Dogs are permitted to travel on NEPTS vehicles, and should be advised at time of booking use! Eca ) Hazardous Area Response Team ( HART ) NHS 111 health.... And the rights you have temporarily disabled scripting hospital appointments in April focussed on those who need the most! Has been published yet, be the First please contact Volunteer.CarDriver @ scas.nhs.uk ) First care Patient transport services PTS. To complete our short online survey of subsidised community Car schemes available Central Ambulance Service Patient. A Volunteer Car Drivers are utilised to provide more detailed evidence to Service providers and commissioners about health. Check your journey status I 'd be without them ( crash tested ) any contained! Encourage all our vehicles have freepost surveys on board for patients to and hospital., Oxygen is available for those who require it local private providers that your web does. Contact Volunteer.CarDriver @ scas.nhs.uk South Central EMS understands medical transportation can be found at www.milton-keynes.gov.uk/privacy to provide more detailed to!