The helpdesk information reads as follows: Any advice anyone as to how to stop this happening? Re: Plusnet Hub One Flashing Orange Light. If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you. The PWR/SYS light on the front will flash and then turn green. Wait until the DSL/PPP light stops flashing green and turns orange. I am using Plusnet Hub One and noticed the Hub light status was: 'Wireless light flashing orange.'. ! I'd try getting onto Plus net but they are slow answering. 1 user liked/thanked this post: If we have, check your microfilters and the connection between the router and your phone socket. Just waiting for TP link to bring out a WiFi WPA "Krack" firmware fix for my VR900 V1 and then I can dispense with using the PlusNet … This means the problem's with your broadband signal. 10:04 AM My Internet was working perfectly then it said that I had no Internet access I went to check the hub and the broadband light was flashing orange, I reset it and I still did it and I left it off all night. 'I am not sure what 'Click the button to connect (on your computer or adaptor)........' really means so I accessed Hub Manager and reconnected. Upgraded about 9 months ago to Hub One and all has been fine. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible. Power - indicates the unit is powered on Internet - shows that the router is connected to broadband Wireless - indicates wireless functionality is enabled and working If the Internet light is not lit or flashing then it indicates a problem with connecting to your broadband provider. @Jayne_with_a_Y - if flagged this last post to the mods to edit as it contains your username, which shouldn't be put on here for your account safety. @DavidBolton6 @plusnethelp So still no router from @plusnethelp @Plusnet . Thanks Guys, I was just surprised that by turning WiFi off resulted in an orange led lighting up, apparently as a warning. Tried removing all LAN connections but still activity on line. I'm going to monitor this and ensure that any work that needs to be done is done ASAP to get you up and running again. Is this common for the routers to suddenly fail after 9 months? Those lights on your router can help you fix your internet … At first I left it switched on 24/7. Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown, Enabled (802.11 a/n/ac (up to 1300 Mb/s)). So what's going on!! @MasterOfReality Has it been a long day ? So you might not be able to use a router if it came from your old service provider. Then today all stopped working with an orange flashing light and no other indications. Broad band flashing orange on and off during the day at intervals during the day the broadband light on our hub flashings orange and conncetion is lost until it decides to come back up. contact mods. There is an update. does the firmware on hub one not automatically update ? You can get a lot of information from the lights on the front of the Technicolor TG582n The light will turn steady blue when your Hub is ready: Steady orange light. • Your router can get too warm if air can’t flow around it. @BD our connect is still extremely slow - the Apple TV is struggling to show BBCi Player programmes for example. ‎06-01-2019 … A brief video to guide you through have to change the wireless name or wireless password in your Hub One router. My plusnet router has got an orange light (not flashing on all the time) with an orange B symbol as well, I have tried to use the hub manager to connect using my username and password but i clicked reset as i didnt know it and now it doesn't work at all Thanks Remove DSL wire from a connected and configured router (0:00) Start: Then I found the ADSL light was flashing orange. try online chat to confirm line is active for BT and if they can't help then contact the mods. Plusnet claim it to be a router fault but have also tried it with a Netgear dg2200. @bobpullen would you mind pushing an update for this one? The wi-fi is turned off at night the phone keeps trying to connect when his wi-fi is switched on, on his phone. The Hub is working but isn't connected to the internet - this takes about two minutes: Connect a device to your Hub using a cable or wi-fi. If you've got the Plusnet Hub One, connect one end of the grey Internet cable to the DSL socket and the other to the phone socket (it's the smaller of the two). it should say on the home interface page. The microfilter socket is also marked DSL. Terrible service. I'll come back to you shortly when I've had a chat with our suppliers. @MasterOfReality many thanks and I've edited the post, The firmware version is in the post "Software version 4.7.5.1.83.8.237.2.2". I've have to cover up the WPS light because the flashing is catching my eye as I type here. @RandallFlagg Hi, thanks for helping. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Plusnet router orange light with a orange b symbol, Re: Plusnet router orange light with a orange b symbol. What does the orange flashing light indicate as it's not mentioned in any of the guides? - edited Hi @jayne_wish_a_Y, I believe we may have over eagerly ruled the cause of your connection issues to be firmware related here as when testing today I can see a line fault looks to be being detected which explains the loss of connection yesterday morning for a long period when you initially got in touch. Flashing orange light. You might be able to edit this yourself quicker than a Mod can pick this up. Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. It made numerous requests to join the closed wi-fi and by the morning the wi-fi was flashing on the router. Each of our Sky hub have a number of lights to show if everything's working as it should, there's a problem or if your hub's doing something like updating its software. Said they will order another.. If there’s a flashing orange wireless symbol, your Hub … Does it matter if I leave that off? It's ready to start using. It'll need to be a router that's compatible with our broadband network. Can someone help I currentley have an open question with plusnet i upgraded to fibre on 24 Feb and the hub is simply flashing orange after start up. Netgear. Hi @InternetNotWork, sorry to hear you're having broadband issues. Any hope of getting the external fault looked at? If your router's connected to a modem, check your Ethernet cable is plugged in to the LAN1 socket on your modem and the correct Ethernet/WAN socket on your router. Hi @daleh43, are you having any connection issues at all that could be firmware related? I unplugged it for 10 secs and on reconnecting it … Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you're setting up for the first time, make sure we've let you know your broadband service is ready. Also try to avoid putting it under a desk, on a carpet/other fabric or behind large objects. 5:21 PM. Router spends more time flashing orange than blue. I have never seen this warning before and having referred to the written guide was not much wiser. If you’ve done this accidentally, you’ll need to connect to the router with an Ethernet cable and type 192.168.1.254 into a web browser to access the router’s settings, then switch the wireless back on. This problem has gradually been getting more frequent since the start of the new year. Re: BT Hub Orange flashing broadband light. My network is now Wired, so WiFi is usually used intermittently. Thanks for the update - I'm sorry that this is still problematic for you. I have a Belkin N Wireless Modem Router. 10:20 AM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How to locate the test socket and set your connection into it can be found here. ‎06-01-2019 If you're using a router from us, like a Plusnet Hub One, you shouldn't need to change any settings. Do you know what firmware version the router is running? Upgraded about 9 months ago to Hub One and all has been fine. The router is normally on 24/7 so should be no problem. I have raised this external looking line fault to our suppliers to investigate and they have given us the estimated response time of 09/01/19 by 23:59 (keeping in mind this can be resolved sooner) Please close this window, make yourself a tea or coffee and come back in 15 minutes. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? TP-link W8960n WAN light constantly flickering. Spoke to technical support who ran through resetting and then manually entering the username and password. 5:20 PM we have had an engineer out this morning who has stated that there is no problem with the line or intenal wiring. BT Home Hub v2. UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. Strangely, I usually rely on my internet provider for that sort of thing. It's still doin it, what do I have to do? The Hub is connecting to broadband - this takes about 30 seconds: Give it a minute or two to connect. When I asked how we would access the internet for the next week was told "that's up to you". • Using Wi-Fi? Spoke to technical support who ran through resetting and then manually entering the username and password. Area is TN38. An LED stripe serves to tell you whether your router's connected okay, and below that is a flat white panel that lights up with symbols when there's a problem. - edited This rules out internal wiring, face plates and extension sockets as being the cause. Try to set up your router close to where you’ll be using broadband the most. Go to solution. Unless I turn off the Wi-Fi and leave it off . Now the only way I can get that light to stop flashing is to turn the Wi-fi button off. No Joy with the comment the router must be damaged... now we're being sent a new router at our cost for the postage. Though it's not specifically designed to resolve the issue you've described I'd definitely recommend updating it as a matter of course - could you keep your router turned on and I'll ask one of my colleagues to roll this out to you? ‎11-01-2019 If there a firmware update? left of the router off and on again. Jayne_with_a_Y. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: Orange DSL Light On ZyXEL VMG8924-B10A [ re: WilliamGrimsley ] [ link to this post ] All I can see from your OP is that the router has a rather strange way of reporting the stats. I've checked this with our suppliers and its looks as though an external fault may still be apparent. Please note: If you've only just plugged in your router We need a few minutes to set up your connection. Ok the router is doing this again, the mac code is my sons phone. I'd advise then moving forwards to monitor the connection your side over the coming days and if you are still seeing issues come the morning of 10/01/19 please do let us know and we can investigate this further. My broadband light is flashing. We would explore into any and all issues you're having first before we looked at manually pushing out firmware updates. I'll provide more info as and when I have it. This may Left "faulty" router overnight and it's come back to life. I ran a speed test from my laptop connected by wifi to the router with download showing as. I'd recommend starting with basic checks here, And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. Then today all stopped working with an orange flashing light and no other indications. Router is switched off: Orange: Router is starting up, should turn green after a short while: Green: Router is powered up and ready to use: Flashing Yellow: Software update in progress: Flashing Green: Software problem, try a factory reset and contact support if you still have problems: Push 'N' Connect Status; Off: WPS isn't in use: Flashing Green They are now on the case, so i will report publicly if they deliver. NB: occasionally at 1:15 the orange light goes solid while the internet led flashes about 4 times before resuming flashing orange. router and plug the other end into the microfilter (attached to your phone line in step 1). 3 4 Press the Power button on the back of the router to switch it on. it does seem a coincidence that your connection stopped when plusnet stopped your account. I’ve tried to contact customer services but web chat is constantly busy and unavailable | The Big Tech … ‎11-01-2019 Anyone else had a problem with there broadband router flashing orange all afternoon, this has happend the past few days for a few hours, but today seems to be all day. … BenC (@Fatty_Gets_Fit) reported one year ago from Robertsbridge, England @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. As im on the same firmware as @Jayne_with_a_Y and  Youve said it's highly recommended to update. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Please don’t place your router on top of electrical equipment or near other sources of heat. What do the coloured lights on routers mean? 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