I got fibre connected yesterday and the phone is still not working. ‎21-09-2013 ‎22-09-2013 If I try to call out on the landline, there's no dial tone and if I dial I just get silence. Fibre cables run from the exchange to the cabinet on your street, which then connects to your home via the old copper phone line. Now, check you're connected to your Sky Broadband and try browsing the web. BT sent a new hub5 router but the problem is still there. I have no working phone line (and have not had for 10 days now), although the broadband works. Internet connections are available through ADSL or BT Infinity branded fibre technology. So all you can do is get a replacement one. BT Mobile operates as a MVNO using the EE network. ‎21-09-2013 However, if your phone is a wireless DECT handset that requires a separate power supply, then in a power cut you wouldn’t have been able to use your phone anyway. on They can run some tests to work out what the problem is. Obviously this is not the case. Re: BT Infinity FTTP phone not working Your new master socket should have a switch to switch between your fibre phone line and your old copper line. The main pitfall to avoid is to make sure that the settings are completed before plugging it into the line, as detailed in the guide here - ... That certainly applies to some products, but not to BT Hubs! I was just about to sign up for fibre broadband and phone and it's saying I have to have an engineer come round to change a box on the wall. You can also start placing an order with us online, and we'll perform a line check to see whether you have a … And to save time and effort as well as money, we offer one contract, one bill, and your own personal online account to keep everything in one place. A new line needs to be installed. BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. Please enter the phone number you’re having a problem with When I did an online chat thing with BT they said that I asked for the softphone to be disconnected yesterday, which is odd because I never even mentioned the softphone to them, let alone asked for it to be disconnected, and I have the transcript of our chat to prove it! on Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. on ), on - edited Myself and my team cover the whole of the UK. Re: Broadband working, phone not working. This would be installed by your Local Fibre Company. If you have these Business Phone Line products as part of a bundle then any compensation payable will be calculated on the overall bundle monthly rental. I thought fibre broadband runs through the same phone line connector on the wall as regular broadband, and even though I'm not purchasing the TV package, I also have the cable screw connector next to the TV aerial outlet anyway, so what needs to be changed? Fixed price guarantee. Only BT Consumer offer FVA and then only on certain exchanges. I have changed the leads dsl, phone and ethernet cable but all to no avail. The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. 3. try disconnecting every thing from your phone sockets then just plug the phone back in and check if the noise is still there and the dial tone is still there also check any sky boxes you may have are disconnected from the phone line. My main socket is an old one, without the test socket, so I can't try that. My broadband is working, but my phone line isn't. Fibre-to-the-cabinet (FTTC) is the most common set-up for fibre broadband. If you have to use an extension lead, use a new, high quality cable with the shortest possible length. If you don't have a dial tone on your line after following these steps, please check: Your phone is plugged into the right port; Your FIBRE/COPPER switch has been fully moved to the fibre position I wonder if there's a board for 'Slowly being driven to distraction by the drip - drip - drip of incompetence'. Phone Line not working since switching from Sky to BT. It is not any cheaper than having an copper phone line and FTTP on fibre ( 50p a month less or so). Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Broadband & phone. But fibre to the cabinet isn’t a walk in the park either.” He’s not lying. Just get an engaged dial tone when ringing in or out. Thanks again, John, for your help. No Sky boxes or anything like that. Please try after 15 minutes. Fibre speeds. Don't worry if your property doesn't have a phone line, needs a fibre line installed, or needs a Virgin Media cable connected - getting this sorted is quicker and less painful than you think. 22h14, on Last Updated 2 minutes ago: BT (British Telecom) offers broadband internet, home phone and television service. If you experience this, please wait 15 minutes and then restart your hub. I've put in an engineer's request now, and the problem seems to have moved to 'close to my home' and they say they'll fix it by the 26th, so I'll wait and see what happens. Extension leads can cause interference which lower your speed. Fibre broadband & phone. Choose your product and log in to our troubleshooter to report your problem. We'll always offer the best available speed on your line. And if you're signing up to a broadband or phone package, you can often get it … If your line won't support our top speed, we'll offer the best speed available. Highlighted. Since when did 'Please will you mend my phone' sound like 'Please will you disconnect my softphone and order BT Infinity. Your fibre home phone service should now be up and running. Check the progress of your mobile repair. Broadband not working? It's good for a smaller home, but it does mean your existing phone jacks won’t work any more. If anyone's got any ideas about what else I can try they'd be appreciated. BT are saying that the fault's somewhere on my premises, but I can't think what it might be. Thanks for your reply John - my wall socket's the old design, which doesn't have a test socket. 999 calls. If integrated wiring was not done, you can connect one phone to the Optical Network Terminal (ONT). wifi interference; software bug causing it to lock up) 2. It has no special advantages over VOIP, indeed it is more expensive to use as the rates charged are the standard BT … customer service terrible. ‎21-09-2013 You have had too many unsuccessful attempts to login. 23h11. This is the kind of fibre broadband you'll generally get from Openreach-based providers, including BT, Sky, TalkTalk, Plusnet, Vodafone, and EE. Why they have the options displayed on their website to activate Call Protect Features when they know they dont work is crazy, they need to clearly state on their website that these features Do Not Work on Fibre only systems where no copper lines are supplied. Now I know what I need to ask for when I call them on Monday - just cancel the BT Infinity (which I never ordered) and get the softphone back. I've swapped out the ADSL filter (using another ADSL filter that I had from BT) and that doesn't solve the problem. Just got an email saying that my softphone's been disconnected (it was working this morning but now the phone light's gone out on the BT hub and the line's not working). See business.bt.com/terms under the Broadband and internet section for more information. If that doesn't work The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. Who ARE these people! ‎20-09-2013 Broadband works fine. The installers said it would take an hour for the phone to start working. You’ll also enjoy complete peace of mind, courtesy of our fixed price guarantee. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Problem with your local router (e.g. Have you tried switching this to see if your old copper line still works, as a stop gap. Tangled and coiled cables can also affect speeds. In 1987 I began a career as a British Telecom Engineer. Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message. No caller number displays on the phone (it usually does). You've come to the right place. If caller display’s now working, there’s no problem with the line itself, but your original phone isn’t working properly. 12h36 12h36, have you tried the phone in the test socket, on Fix problems with your phone Before you start: Check Service Status for any planned outages or known problems where you live. If I pick the phone up, I can hear lots of static and a faint ringing tone. Hi, I have no internet at all, the router is showing a red light. They can't sort this out until Monday, which is a bit of a pain since this is just the time when a softphone comes in very handy. I've checked both of my telephones, by plugging them into the back of my BT hub and using them with the internet telephone line, and they're both fine. You can order a fibre landline with Spark. I've plugged both phones direct into the main socket and no joy. Users who live in areas where fibre broadband isn’t available will have alternative means to speed up, with BT promising these customers access to 4G, 5G or full fibre broadband instead. I think I'm out of options now, so I'll have to call the engineers and hope they don't charge me! Find out more British Telecom – My Old Job I Loved Note: Apparently BT have now stopped providing the battery backup for FTTH installs, which means that in the event of a power cut your phone line will not work. But you need to report a line fault to get the FVA line fixed. So a rare beast. If the problem can’t be fixed online you'll be able to arrange an engineer visit. 14h06. I've plugged both phones direct into the BT main socket and no joy there either. ‎21-09-2013 Go to solution. Trouble with these things, is that talking to BT is always a bit of a hit and miss affair. Before the outgoing call facility was removed, I did try phoning the fibre team but was disconnected twice after a 90 minute wait. Virgin Media broadband. And I've already ruled out the ADSL filter and checked that both phones are working. Have a problem with your product or service? Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status. Thanks, ‎21-09-2013 VoIP simply adds another layer of 'this has to be working' to get a working phone line. Activation date passed, Broadband not activated but phone line working. I have searched for a fault in my area but all reported okay. Check you're good to go Once everything is set up, we’ll demonstrate that your Fibre service is working and run a speed test. Simple changes around your home can sometimes affect the speed of your broadband connection. ‎21-09-2013 If the problem can’t be fixed online you'll be able to arrange an engineer visit. Get our superfast unlimited fibre broadband. 17h37, on We'll make sure any devices you had connected before still work. Get our best priced Superfast business fibre broadband in bundles with a phone line. Took a look online at my account and I find that an order (again dated today, and which I didn't ask for) has been made for BT Infinity. Your broadband speed can vary for the first 10 days after connection as your line adjusts. Unhappy with Openreach work? Use our troubleshooter if you’re experiencing slow speed after this time. BT Virus Protect BT (British Telecom) Outage Is BT (British Telecom) having an outage right now? BT Consumer fibre services without the need for landline phone. Aha! You have been temporarily locked out. BT should have clearly stated that Call Protect features dont work on Fibre only phones, instead of customers finding out the hardway. BT Openreach – What a great place to work! Oh well. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. I was struggling to see the logic behind any of this, but that makes sense, thanks John. Choose your product and log in to our troubleshooter to report your problem. Virgin Media (www.virginmedia.com) is the only major, widely available provider in the UK which offers broadband that doesn't need a phone line.. If you’re not sure who that is, check your bills (it’s possible you might get them from different companies, so make sure you contact the right one). ‎21-09-2013 If caller display still isn’t working after following these steps and trying it with a different phone… If it remains solid green, then the fibre is working fine. (Sorry, rhetorical question. This is how life was back then. Phone line; Email; BT Cloud Voice We’ll start by running some tests on your BT Business phone line. Call your number from another phone. Order a fibre … We have no mobile signal here. The problem doesn't seem to be with any of my equipment, as I've swapped the ADSL filters, tested both phones on the internet telephone line, and plugged both phones straight into the main socket. try disconnecting every thing from your phone sockets then just plug the phone back in and check if the noise is still there and the dial tone is still there also check any sky boxes you may have are disconnected from the phone line, I have now moved your post to the speed and connection board as it is more appropriate, just reading back on your first post yes broadband can still work with a faulty voice service though with a reduced speed also the softphone /broadband talk service would have been automatically canceled with an infinity order as the services are not compatible, unfortunately it may not be possible to get the softphone back i am afraid once they are ceased now they cannot be recovered there have been many forum posts on the subject even a simple recontract or replacement hub will now cease the service, Announcements, Guides & Community Updates. These can include: Putting in a telephone extension lead or changing your wiring. This really leaves only two possibilities: 1. The phone previously worked when connected to the old modem/hub we had before fibre was installed. Voice BT One Phone BT Cloud Work Smart Messaging. ', Not sure where this post belongs. BT as your provider, not having Fibre on our street and receiving 1.2 mbps as our download speed Bad service, bad provider 2020-12-14 22:43:08 @NormanHoleSays Also, Windows won't let me delete the BT devices I've connected to in the past, I tried to uninstall those devices in the Device Manager, didn't change anything. 23h16. 0h08. When I call my landline from my mobile or the internet telephone line, the handset rings twice (usually - sometimes it doesn't) and then stops ringing. This is because it owns and operates its own fibre network that's entirely separate from BT's Openreach infrastructure, so it can bring a broadband connection to your home directly - completely eliminating the need for a landline. Please contact the company that sends you your bill. (Make sure you try less obvious places, like under the stairs.) 20h31. 1 Rating. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. Problem with your ISP’s backhaul or transit – not normally a problem with BT. Also, the broadband's working - it was flaky a few hours ago, but it's fine now. We’re currently making network improvements and this may cause temporary disruption to services. Monday, November 9, 2020 4:11 PM; 11 comments; The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone.Alas there are no big savings, in fact with BT the costs appear to be the same or … Check the progress of your reported problem. First of all, see whether you can find any phone sockets in your home. If it was the wiring into the house or the wall socket then surely the phone wouldn't ring at all, and my broadband would be down? See if there's a BT logo on the front of the socket box. Microfilters:Microfilters look like little white boxes and split the phone and broadband signals so that the… Broadband Extras. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. To your Sky broadband and internet section for more information fibre home phone television! 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